Challenge #1 – Attracting Prospects
The first challenge is to get prospects into your facility. This is accomplished through your marketing/branding strategy consisting of your website, advertising – print, radio, tv, tradeshows and signage.
With all the signs trying to grab the attention of your potential customers you have to find a way to have yours get noticed. With the way the human mind functions people that pass your location regularly will eventually become eye-blind (no longer notice) your signs. To address this issue you should plan on making some changes on an ongoing basis to give passersby something new to attract them.
The signs that best helps here are custom exterior building signs consisting of:
- Pylon Signs – Update/modify every 2 years
- Channel Letters – To be updated when your logo changes
- Fascia Signs – Update/modify every 2 years
- Window Graphics – Update every 3 – 6 months
- Vehicle Graphics – Update every 3 - 5 years
- Hoarding – Start advertising your products/services while construction is still going on
- Banners – For special events
- Flags – Rotate image/message every 3 months
Challenge #2 – Converting Prospects
Once you have the prospects in your facility you need to make a great first impression to convince them that they have entered a business that can provide them with what they want/need.
The signs that can help here are custom interior signs consisting of:
- Product Pictures – Update every year as a minimum
- Wall Graphics – Update every year
- Floor Graphics – Update every 3 months
- Wayfinding – Update every 4 years
- Window Graphics – Update every 3 – 6 months
- Custom Wallpaper – Update every 6 – 24 months
Challenge #3 – Retaining Customers
Retaining and delighting customers is the goal of every healthy business. To keep the customers coming back, you need to provide great customer service and current products. These are accomplished with the efforts of your employees. If you continually look at ways to develop and reward your employees they will stay focused on providing exceptional customer service.
The signs that can help here are custom interior signs consisting of:
- Employee communication boards
- Employee recognition boards/plaques
- Custom wallpaper in the break room